Installation

Issue converting from Splunk Enterprise free trial to fully licensed setup

kenharford823
New Member

I installed an Enterprise Trial version of Splunk, however I want to change the license to a full Enterprise license and Splunk will not let me. The Trial period has not expired. Here is the error message I get:

Bad Request — Splunk.License: failed to add reset license from license group:'Enterprise' to active license group:'Trial'

Any ideas as to how to get this to work will be greatly appreciated

Thanks
Ken

0 Karma

traxxasbreaker
Communicator

When you're on the Licensing page, try hitting "Change license group" and switching to an Enterprise license first. I suspect it's still set as a Trial license and isn't letting you add the full Enterprise license because the license group type doesn't match.

0 Karma

kenharford823
New Member

I did try that, but it doesn't seem to want to change groups for some reason

0 Karma

kenharford823
New Member

Hold a sec, I think I maybe trying to install an expired license!! Dohhhhhhhhh

0 Karma

traxxasbreaker
Communicator

That would do it 🙂

0 Karma

lfedak_splunk
Splunk Employee
Splunk Employee

Heya @kenharford823, Did you get this to work?

0 Karma
Get Updates on the Splunk Community!

Introducing the Splunk Community Dashboard Challenge!

Welcome to Splunk Community Dashboard Challenge! This is your chance to showcase your skills in creating ...

Built-in Service Level Objectives Management to Bridge the Gap Between Service & ...

Wednesday, May 29, 2024  |  11AM PST / 2PM ESTRegister now and join us to learn more about how you can ...

Get Your Exclusive Splunk Certified Cybersecurity Defense Engineer Certification at ...

We’re excited to announce a new Splunk certification exam being released at .conf24! If you’re headed to Vegas ...