Yep, We are on Win 2012R2, 2016 and now we are in the middle of migration from 2012R2 to 2019. Moving on, we also have a situation where we are trying to install 8.1.3 on Win 2012R2 - it didn't work. We then upgraded a few hosts to Win 2019, but that didn't help either. ... View more

Oh maybe I'm not explaining clearly what our upgrade process looks like. We haven't been using Universal Forwarder version 6.5.2 for years. Our scripts uninstall 7.3.3 first, then install 8.1.3. but on a few machines we have a problem. however, even if installing version 8.1.3 doesn't work, we can install 7.3.3 smoothly ... View more

Have any ideas? Maybe I can somehow "cut off" information about the previous version during the installation? (we've already cleared the registry of "splunk" info, but maybe we missed something) ... View more

Hi @gcusello, in the msi package log We can see that the installer looked for previous product versions and always found only "universal forwarder 6.5.2". Then we have two options: - installer finds old msi package (6.5.2) and wants to do something and ends with this error MSI (s) (80: 1C) [23: 12: 15: 952]: Invoking remote custom action. DLL: C: \ WINDOWS \ Installer \ MSI3E.tmp, entry point: CreateFtrCA CreateFtr: Warning: Invalid property ignored: FailCA =. CreateFtr: Error: Cannot create C: \ Program Files \ SplunkUniversalForwarder \ ftr. CreateFtr: Error 0x80004005: Cannot create ftr. CustomAction CreateFtr returned real error code 1603 (by the way, I don't know why it goes to the C: drive, during installation we point to the D drive directory 🙂 - when we rename msi package, logs say installer found old version but can't uninstall it. MSI (s) (D4:B0) [04:41:03:711]: Product: UniversalForwarder -- Error 1714. The older version of UniversalForwarder cannot be removed. Contact your technical support group. System Error 1612. Error 1714. The older version of UniversalForwarder cannot be removed. Contact your technical support group. System Error 1612.   In the same time, there is no issue to install 7.3.3 version ... View more