Getting Data In

How to make Splunk create a Remedy (ServiceDesk) ticket

BunnyHop
Contributor

I've been seeing (from demos and videos) that splunk has the ability to create Remedy (ServiceDesk) ticket. Is there a down and dirty way to do this? Maybe a wiki that I've been missing?

Tags (2)

Erik_Swan
Splunk Employee
Splunk Employee

Perhaps not that satisfying answer since i dont have remedy and cannot put it all together.

Here is a small java program you can use.

http://stackoverflow.com/questions/1074599/create-ticket-in-bmc-remedy-via-java

You'd need to replace the args passed in into the values of each newEntry line. Take args[1] to args[n] and replace in each of the newEntry lines:

newEntry.put(1000000163, new Value(4000)); // Impact - (High) 1000/2000/3000/4000 (Low)

Then you can hook it up using the following mechanism - replacing the generateRemedyTicket script with the java code.

http://zh-hant.splunk.com/wiki/Deploy:Use_Splunk_alerts_with_scripts_to_create_a_ticket_in_your_tick...

If this is not clear let me know and i could get it closer by cleaning up the java code.

Also on the net there is VB code to do the same.

FWIW, we do have code to create Jira tickets - we are a jira shop here at splunk.

BunnyHop
Contributor

My understanding is that the demo on the Splunk videos was created by Will.

0 Karma

BunnyHop
Contributor

This is still not working/unable to recreate. Should I raise a white flag already?

0 Karma

BunnyHop
Contributor

Is this still the case for 4.1? It seems (just from poking around) that you just need to specify a URL? I do see this on the workflow.

0 Karma
Get Updates on the Splunk Community!

What's new in Splunk Cloud Platform 9.1.2312?

Hi Splunky people! We are excited to share the newest updates in Splunk Cloud Platform 9.1.2312! Analysts can ...

What’s New in Splunk Security Essentials 3.8.0?

Splunk Security Essentials (SSE) is an app that can amplify the power of your existing Splunk Cloud Platform, ...

Let’s Get You Certified – Vegas-Style at .conf24

Are you ready to level up your Splunk game? Then, let’s get you certified live at .conf24 – our annual user ...